Deutsch
Hrvatski
Русский
Português
Terms and Conditions of Sale Using the Internet Shop
1. GENERAL PROVISIONS OF THE TERMS AND CONDITIONS OF SALE
The Holder of all rights to the website www.animalabs.com is the company InovaGen Ltd (hereinafter: IG). IG provides a sales service on the Internet through the stated website, under the brand of AnimaLabs Genetic Solutions® (hereinafter: AGS). In using the services of AGS and all the associated web pages and services on the domain www.animalabs.com, it will be deemed that consumers are familiar at all times with these Terms and Conditions of Sale (hereinafter: Terms and Conditions), and that consumers fully understand and accept them. These Terms and Conditions apply to the rights and obligations relating to the purchase of products or services using AGS, and the rights and obligations arising under the Distance Sale Contract (hereinafter: Contract) between the consumer as the end customer and AGS are deemed an integral part of such contracts.The provider of the Internet sales service through AGS is InovaGen Ltd, Samoborska cesta 217A, 10090 Zagreb, PIN: 83135460750.
We advise users prior to making purchases to become familiar with these Terms and Conditions and that they regularly refer to them to be informed of all their rights and obligations.
IG reserves the right to change these Terms and Conditions at any time without prior notice and will not be held responsible for any consequences arising from such changes. These changes come into force once the Terms and Conditions have been published on this website.
IG reserves the right to discontinue services and make changes to content, including other services and subpages that are an integral part of AGS at any time without prior notice, and will not be held responsible for any consequences arising from such changes. These changes come into force once they are published on this website.
IG reserves the right to change, restrict or terminate the provision of the AGS services at any time without prior notice, inclusively and partially, or may completely restrict access as well as the provision of certain services to users who violate the provisions of these Terms and Conditions and the Conditions of Use of the Services and Products under the Brand of AnimaLabs Genetic Solutions®.
The use of AGS services is granted solely to adults. The use of AGS by children or minors is not permitted, and parents and/or guardians are obliged to take this into account, otherwise, they assume all rights and obligations that arise from such use, and IG is not liable for any consequences of such use.
Purchased products are used at one’s own risk.
AGS fully disclaims any liability for the accuracy and/or completeness of all information and content contained on the domain www.animalabs.com. AGS reserves the right for the possibility of errors in the description and illustration of products. AGS will endeavor to publish accurate and current information on the website www.animalabs.com, but takes no responsibility for its accuracy and completeness.
2. TERMS AND CONDITIONS OF SALE
I) The conclusion and termination of the sales contractThese Terms and Conditions as well as the particular sales conditions specified in the information on certain products constitute an offer by AGS to conclude the Contract, and the user as the customer by registering, making an order or in any other manner as determined by these Terms and Conditions accepts them. This thereby confirms that the Contract between the user and AGS has been concluded in accordance with the terms and conditions of sale as set out in these Terms and Conditions.
The subject and the commercial purpose of the Contract is the purchase of selected products or services through AGS by paying the appropriate fee – price of the respective product or service. The Contract is concluded by means of distance communication (Distance Sales Contract) by such means as printed advertising messages accompanying an order form, via telephone with human intermediation or without it, and via the Internet.
The Contract enters into force and is binding from the moment the customer accepts the offer of AGS in one of the following ways:
Selecting the manner of payment and completing the order as a registered user of AGS,
Selecting the manner of payment and completing the order via telephone or e-mail, or in person.
a) In the process of registering or creating a user account, the user is required to select a designation or name under which the services are received, choose the security password and submit a valid e-mail address. All information necessary for registration or the creation of a user account must be true and it is expressly prohibited from using other people’s personal details.
c) The registration or creation of an account is to be carried out for only one person and disclosing information regarding registration or a user’s account to third persons is not permitted. Users are obliged to retain the details of their security password and account. Using someone else’s registration or user account is not permitted.
d) Users may terminate their account at any time by adhering to the instructions at www.animalabs.com.
e) If the provisions of the Terms and Conditions in this chapter are breached, AGS reserves the right, at its own discretion, to terminate the registration or user account. This termination will occur without the obligation to compensate for any costs or damages.
f) Upon registration (which includes payment of a service), the Contract between AGS and a user as a customer will be deemed to have been concluded.
g) The Contract shall enter into force upon completion of the user registration, or from the date the user accepts the offer for concluding such a Contract.
h) Upon concluding the Contract, the user shall receive: a confirmation that the contract has been concluded or a pre-contractual notice referred to in Article 57, Paragraph 1 of the Consumer Protection Act (Official Gazette no. 41/2014), these Terms and Conditions, and the notice of the user’s right to unilaterally terminate the Contract accompanied by a form for the unilateral termination of the Contract referred to in Article 61, Paragraphs 1 and 2 of the Consumer Protection Act.
i) The user may unilaterally terminate the Contract in accordance with Conditions of Use of the Services and Products under the Brand of AnimaLabs Genetic Solutions® without providing a reason. The user does not have the right to terminate the Contract unilaterally:
– If the service has been completely fulfilled, where such fulfilment commenced with the user’s explicit prior consent and confirmation of being familiar with the fact that the right to unilaterally terminating the Contract will be lost if the service is completely rendered.
In order for users to be able to exercise the right to unilaterally terminate the Contract, they must notify AGS of the decision to unilaterally terminate the Contract prior to the expiry date in the form of an unambiguous statement sent by post (to AnimaLabs Genetic Solutions®, Samoborska cesta 217A, 10090 Zagreb) or via e-mail to info@animalabs.com, in which users will specify their name, address, phone, and e-mail address.
If upon the user’s request the provision of the service began during the deadline for the unilateral termination of the Contract, the user is required to pay AGS the amount that is proportional to the services provided up to the moment the user informed AGS of unilaterally terminating the Contract. More detailed elaboration of cancellation and refund process can be found in Conditions of Use of the Services and Products under the Brand of AnimaLabs Genetic Solutions® and Refund Policy.
II) Sales conditions and the sales process
The main characteristics of products, manner of use, prices, special offers and deals, manner of payment and delivery apply to those that are valid at the time the order is completed. Such data will be designated for each product.
The price of the service, which includes the VAT amount and shipping costs, is visible in the shopping cart prior to completing the order. All information on the order confirmation based on an electronic order will be forwarded to the customer’s e-mail address as specified in the registration/order procedure or in the shopping basket where data was entered when completing the order.
If a buyer does not receive notice of the order confirmation, there exists a possibility that the e-mail address was wrongly entered. In that case, we request that the customer contact us at info@animalabs.com or by telephone on +385 (1) 618 2289 or +385 91 617 4561, so that our customer service can verify whether the order was received. If you are not sure how to make a purchase, feel free to contact us via our telephone number +385 (1) 618 2289 or +385 91 617 4561 and we will assist you in filling out the shopping cart.
III) Conversion statement
All payments will be effected in Euro. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.
IV) Manner of payment and payment procedure
Payment for the service can be done in one of the following ways:
a) Payment by credit or debit card. The ordered products can be paid online using one of the following credit cards: American Express, MasterCard, Visa or Maestro.
b) Payment using a general payment order. Products for which an order is completed can be paid using a general payment order. After the order is confirmed, AGS will forward via e-mail the data necessary for the payment order. All data should be accurately entered into the general payment order and the payment carried out by the deadline.
c) Payment via Internet banking. Products for which an order is completed can be paid via Internet banking through any bank in which an account is set up for making such payments. After the order is confirmed, AGS will forward via e-mail the data necessary for the payment order.
d) Payment via a proforma invoice (only for legal persons). Legal persons have the option of paying via a proforma invoice. After the order is confirmed, AGS will forward to the customer’s e-mail address a proforma invoice. After receipt of payment in accordance with the proforma invoice, the delivery process will be initiated.
3. DATA PROTECTION DURING PURCHASES
I) Statement on securityT-Com Pay Way applies the most modern standards of data protection – Secure Socket Layer (SSL) protocol with 128-bit encryption of data and the MD5 algorithm. ISO 8583 protocol ensures that the data exchange between T-Com System and the authorization centers of credit card companies is done in a private network that is protected from unauthorized access by double-layer firewall.
II) Statement on personal data Protection
AGS shall maintain the anonymity and privacy of users and will use and process data solely for the purpose specified by these Terms and Conditions. AGS may collect personal data such as the user’s name, address, PIN, telephone number or e-mail address only if voluntarily submitted by the user.
AGS will use the respective information solely for the purpose of fulfilling its contractual obligations and of gaining a better insight and understanding into the individual needs, habits and requirements of users as well as for the ongoing development and quality of the provision of AGS services. AGS collects, processes and publishes data on customers relating to the manner of using AGS without disclosing the identity of the user and/or personal details that would otherwise reveal the identity of users.
AGS collects and records data on the IP address (Internet Protocol Address) of users or the location of computers for the purposes of system administration, troubleshooting, confirming the downloading of content or improving technical aspects of the Internet service. AGS will automate the recording of data relating to the usage habits of users, including the log file on visits to certain web pages and/or content. Such data will be used by AGS solely for improving its services and the customization and individualization of promotional activities based on the needs of each user.
AGS does not record your credit card number or store transaction data. AGS uses the services of a third party, an authorized bank, that protects your data using encryption when billing via credit cards.