Conditions of Use of the Services and Products under the Brand of AnimaLabs©
The holder of all rights of the brand AnimaLabs© (hereinafter: AnimaLabs©) is the company InovaGen d.o.o.
The service provider of DNA testing of animals for hereditary diseases, characteristics, other properties, infections caused by pathogens and other products (hereinafter: Services) of AnimaLabs© is InovaGen d.o.o., Radnička cesta 20/A, 10 000 Zagreb. The company is registered at the Commercial Court in Zagreb under registration number (MBS) 080927214 and identification number (PIN) 83135460750.
Following conditions of use are enforced to all clients starting 1st of February, 2018. By enforcing these conditions of use, conditions of use from June 2015 become invalid.
I) Ordering the Service
When ordering the Service by electronic means or by sending the completed form downloaded from the AnimaLabs© Internet site, the client of the DNA testing (signer of the DNA Testing Order Form, hereinafter: Client) will receive an electronic confirmation of receipt of the order no later than the next business day. The confirmation contains a list of ordered Services, the Client’s contact details and payment instructions.
The Kit is sent no later than the next business day. If a Client sends a Sample taken by its own DNA Collection Kit, shipping is not charged.
A Client can choose to receive the Kit by courier service at additional cost.
II) Cancellation of orders
The Client may cancel the ordered Services prior to the arrival of the biological samples used in further DNA testing (hereinafter: Samples) to the laboratory and not later than 14 (fourteen) days after completion of order by providing an explicit statement sent by post (to AnimaLabs©, P.P. 357, 10 001 Zagreb) by fax to 00385 (0)1 618 2290 or by e-mail to email@example.com, specifying the Client’s name, address, phone, fax or e-mail address. AnimaLabs© will then refund to the Client the amount of money paid reduced by EUR 4.50 within 15 working days.
After commencing the DNA testing, the Client may request cessation of the test by providing an explicit statement sent by post (to AnimaLabs©, P.P. 357, 10 001 Zagreb), by fax to 00385 (0)1 618 2290 or by e-mail to firstname.lastname@example.org, specifying the Client’s name, address, phone, fax or e-mail address, however a refund at that time is no longer possible.
AnimaLabs© accepts Samples labelled and excluded in accordance with the instructions for taking samples obtained in the Kit.
On the day of receiving the Sample, employees at AnimaLabs© will decide whether to commence DNA testing or reject the sample. AnimaLabs© will contact the Client via email upon receipt of the Sample. If DNA testing cannot be conducted on the submitted Sample, AnimaLabs© will contact the Client and request a new Sample and delivery thereof. The first repeated sending of the Kit is carried out at no cost to the Client. If the subsequently submitted sample is not usable, each subsequent sending of a Kit is charged according to the current price list.
Conditions for refusal a Sample are:
- Improper sampling (wrong biological material, biological material that cannot pass the necessary processing, improperly labelled sample, deviating from the steps in the instructions for taking a sample)
- Deviating from the required transport conditions (limited time for submitting samples for molecular analysis of pathogens, poor quality of Sample upon receipt at the laboratory which includes severe damage, decomposition and contamination of the Sample)
- Insufficient biological material
- Not accepted Conditions of Use by Client
Once the Sample is received, it becomes the ownership of InovaGen and can be used for internal quality control for the purpose of scientific research and the development of new analytical methods. Such samples are not marked by name.
If after the analysis all DNA sample is not consumed, residual samples that have not been reassigned for the purpose of quality control and research will be destroyed within 30 days of receipt to the laboratory. Otherwise, samples will be stored if the customer requests a long-term DNA storage service.
IV) Results of DNA testing
The results of DNA testing by AnimaLabs© are sent within 24 hours, 48 hours or 10 working days of receipt of the sample at the lab. In case of any deviations from this timeline, AnimaLabs© will inform the Client of such matters no later than the last day of the standard period. The results are sent to the Client in electronic form in PDF format and/or by mail.
The results of 24 and 48 hour DNA tests, for samples received on Friday, are sent on next Monday and Tuesday, respectively.
Tests performed by AnimaLabs© are in accordance with scientifically researched and proven methods published in reviewed scientific journals, which guarantees a highly professional, prompt and quality service. Scientific literature for specific test can be found under reference section in each test description.
AnimaLabs© does not provide veterinary services, diagnosis, treatment, or advice.
A) Samples taken at exhibitions
Results for samples taken at exhibitions are delivered by date noted on vouchers or flyers given out at the exhibition. In case of a large number of samples taken at the exhibition, there may be some deviations from the noted timeline. In this case AnimaLabs© will inform the Client of such matters no later than the date noted on the voucher or flyer.
V) Notice of privacy practices
The results of each conducted test are strictly confidential and are issued only to the Client who has ordered the Service.
B) Collection and processing of data
In determining the contractual relationship, it is obligatory to collect and process only the personal data necessary to settle the contract. Any additional information is provided voluntarily. We store all the personal information you have submitted only for as long as needed to accomplish the purpose for which you have provided the information or as prescribed by law.
If you send any queries through the contact form, we store the information you enter in the query form, including contact information, to process your current inquiry, as well as possible follow-up questions. The inquiries and associated information will be used to improve our services and can be deleted at your request at any time. We do not forward this information without your consent. We do not use this information to send you newsletters without your consent.
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Click here https://support.google.com/analytics/answer/6004245 to get a review of privacy protection at Google.
Use and disclosure of personal information
The personal information we receive from you are used for processing and the completion of the contract and for technical administration.
Personal data will be transmitted or otherwise transferred to third parties only when it is necessary to fulfill the contract, for accounting purposes, or if you have previously given consent.
In addition, the information is disclosed only in accordance with statutory data protection regulations or at the request of government agencies, courts and tax authorities or in connection with third party claims for possible violations of proprietary rights (copyrights, trademark and other copyrights) by the owner.
Deletion and blocking of data after the termination of the contractual relationship
Upon the termination of the contractual relationship or after the termination of any other use, your personal information will be deleted immediately as long as it is no longer necessary for further processing of the contract. Data will be blocked instead of deleted if the deletion is in conflict with legal, statutory or contractual storage periods.
Revocation of data collection consent
You may withdraw consent to the collection and processing of personal data at any time with effect for the future. To do so, just send your request by email to email@example.com.
The right to information, correction, blocking or deletion of data
You have the right to free information about the data stored on you and, if applicable, the right to correct, block or delete this information.
Your contact for questions related to the collection, processing or use of personal dana, as well as for correction, blocking or deletion of information is
P.P. 357, 10 001 Zagreb
tel: +385 (1) 618 22 89,
fax: +385 (1) 618 22 90
Responsibility for taking a Sample is assumed by the Client. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
The Client assumes responsibility for the accuracy of all information in the Service Order Form.
If a veterinarian takes the Sample, then the responsibility for taking the Sample and the accuracy of data on the animal is assumed by the veterinarian. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
AnimaLabs© assumes no responsibility for any damage that might occur as a result of an incorrectly taken sample or as a result of some other circumstances related to conducted DNA testing.
AnimaLabs© strives to the highest quality standards and accuracy controls, but as with all DNA tests, certain conditions can interfere the analysis and result in an erroneous results. Erroneous result can be displayed as a false positive or a false negative result. A false positive result means a mutation was detected, which is not in fact present. A false negative result means the test failed to identify a genetic mutation that is in fact present.
Conditions which can result in such results include, but are not limited to:
- Sample contamination with foreign DNA or impurities
- DNA degradation caused by bacterial contamination
- Unexpected DNA mutations and variations (e.g., de novo inversions, polymorphisms, genetic variant, copy-number variation…)
- Sample mix-up
- Technical mistake
AnimaLabs© disclaims any liability for the inaccuracy of the test results resulting from such conditions and shall not be liable for indirect, consequential or incidental damages of any kind.
VII) Potential results
Testing ”affected” for a mutation means a genetic variant that increases the risk for a certain type of disorder was identified. This result does not necessarily mean that certain hereditary disorder is present or that the disorder will develop during the animal’s lifetime, depending on the penetrance and expressivity of the mutation. In case if the test results show ”affected”, you should consult yourself with your veterinarian.
Testing ”clear” for a mutation means that no mutations associated with an increased risk for the disorders that were selected on your order form were identified. However, this does not eliminate the risk of developing a disorder, which also depends on the appearance of de novo mutations or on the presence of yet unknown, unidentified mutations associated with the disorder. Genetic tests are not diagnostic tests.
Testing ”carrier” for a mutation means a single allele of a genetic variant has been identified for a genetic disorder inherited in an autosomal recessive pattern. Carriers usually do not develop the symptoms of the genetic disorder they carry the mutated gene for but can pass the causative genetic variant to their offspring.
VIII) Court of competent jurisdiction
An endeavour will be made to resolve all disagreements or disputes arising between AnimaLabs© and the Client through mutual agreement in a spirit of mutual cooperation and goodwill. If an agreement cannot be reached, the parties agree to the court of competent jurisdiction in Zagreb.