Refund Policy

Our refund policy terms are as follows: should you decide to cancel your order prior to our DNA sampling kits being sent, there will be no processing fee. Please note that shipping will not be refunded once kits have been shipped, and any cancellation or modification must be made within 90 days from the time of purchase.

Moreover, refund requests can be accommodated prior to your samples being received by the laboratory. In that case, you will be charged a cancellation fee (5 €), but not the full price of the ordered test(s).

Once the samples are received by the laboratory, you may request a cessation of testing, but no refund can be issued.

Order cancellation is done either through our website, or by providing an explicit statement sent by post (to AnimaLabs Genetic Solutions® Samoborska cesta 217A, 10090, Zagreb) or by e-mail to info@animalabs.com, specifying the Client’s name, address, phone, and e-mail address.

In extenuating circumstances, please contact AnimaLabs Genetic Solutions® during regular business hours (8 – 16 h locally) to discuss cancellation and credit options. We value our customers' satisfaction above all else. If for any reason you are not completely satisfied with your purchase, please reach out to our customer support team. We are committed to resolving any issues promptly and ensuring your experience with us is positive.

Unused Discounts

We occasionally run promotional discounts, which are available to the public, and may be found on our website. Check with your club before ordering to find out if they participate in any member-exclusive discounts with AnimaLabs Genetic Solutions®.
Refunds will not be issued for a promotional discount that was not applied to an order. Within 48 hours of placing your order, you may request a credit based on a promotional discount that can be used towards future testing. Credits are not available for orders placed more than 48 hours prior to requesting a modification to an order. Please allow up to three (3) business days for your credit to be processed. Your credit will be provided in the form of a coupon code that can be applied towards a future order. You will receive an email with the coupon code. Note that only one coupon may be applied per order. Credits will be valid for 6 months after the date of issue and are non transferable.