Conditions of Use of the Services and Products under the Brand of AnimaLabs Genetic Solutions®

The holder of all rights of the brand AnimaLabs Genetic Solutions® (hereinafter: AGS) is the company InovaGen Ltd.

The service provider of DNA testing of animals for hereditary diseases, characteristics, other properties, infections caused by pathogens and other products (hereinafter: Services) of AnimaLabs Genetic Solutions® is InovaGen Ltd, Samoborska cesta 217A, 10090 Zagreb. The company is registered at the Commercial Court in Zagreb under the registration number (MBS) 080927214 and identification number (PIN) 83135460750.

The following conditions of use are enforced on all clients starting 1st of June, 2024. By enforcing these conditions of use, conditions of use from June 2018 become invalid.

Revised on 28.06.2018. – Added privacy policy in accordance with GDPR (“General Data Protection Regulation”) directive.

Revised on 01.06.2024. – Changes due to rebranding of AnimaLabs® to AnimaLabs Genetic Solutions®.

I) Ordering the Service

When ordering the Service by electronic means or by sending the completed form downloaded from the AGS Internet site, the client of the DNA testing (signer of the DNA Testing Order Form, hereinafter: Client) will receive an electronic confirmation that the order has been received no later than the next business day. The confirmation contains a list of ordered Services, the Client’s contact details and payment instructions.

The Kit is sent no later than the next business day. If the Client sends a Sample taken with their own DNA Collection Kit, shipping is not charged.

A Client can choose between several options of shipping when ordering the Kit, while the price of shipping depends on shipping option selected.

II) Cancellation of orders

If the Client decides to cancel the order prior to our DNA sampling kits being sent, there will be no processing fee.

The Client may cancel the ordered Services prior to the arrival of the biological samples used in further DNA testing (hereinafter: Samples) to the laboratory and no later than 90 (ninety) days after completion of order by providing an explicit statement sent by post (to AnimaLabs Genetic Solutions® Samoborska cesta 217A, 10090, Zagreb) or by e-mail to info@animalabs.com, specifying the Client’s name, address, phone, and e-mail address. AGS will then refund the Client the amount of money paid within 15 working days, reduced by cancellation fee (5 €) and shipping cost, if the Client ordered the Kit from AGS.

After commencing the DNA testing, the Client may request cessation of the test by providing an explicit statement sent by post (to AnimaLabs Genetic Solutions® Samoborska cesta 217A, 10090 Zagreb) or by e-mail to info@animalabs.com, specifying the Client’s name, address, phone, and e-mail address. However, a refund at that time is no longer possible.

III) Samples

AGS accepts Samples collected and labelled in accordance with the instructions for taking samples. The instructions in question are sent to the Client along with the Kit, and can also be downloaded from the AGS official website.

Samples that arrive at the laboratory by 12:00 p.m. are put into sample admission procedure, that includes checking of the conditions for sample acceptance. Samples that arrive to the laboratory later that the stated time, will be put into sample admission procedure the next working day.

Upon the completion of the sample admission AGS will decide whether to commence DNA testing or reject the sample. AGS will contact the Client via e-mail upon receiving the Sample. If DNA testing cannot be conducted on the submitted Sample, AGS will contact the Client and request a new Sample and delivery thereof. The first repeated sending of the Kit is carried out at no cost to the Client, at lowest price shipping option available at AGS website. If the subsequently submitted sample is not usable, each subsequent sending of a Kit is charged according to the current price list.

Conditions for refusal a Sample are:
- Improper sampling (wrong biological material, biological material that cannot pass the necessary processing, improperly labelled sample, deviating from the steps in the instructions for taking a sample)
- Deviating from the required transport conditions (limited time for submitting samples for molecular analysis of pathogens, poor quality of Sample upon receipt at the laboratory which includes severe damage, decomposition and contamination of the Sample)
- Insufficient biological material
- Not accepted Conditions of Use by the Client

Once the Sample is received, it becomes the property of AGS and can be used for internal quality control for the purpose of scientific research and the development of new analytical methods. Such samples are not marked by name.

If after the analysis all DNA sample is not used up, residual samples that have not been reassigned for the purpose of quality control and research will be destroyed within 30 days of their arrival to the laboratory. Otherwise, samples will be stored if the customer requests a long-term DNA storage service.

IV) Results of DNA testing

The results of DNA testing by AGS are sent at the latest within 10 working days of receiving the sample at the lab. Depending on the test method used, results may in certain cases also be available as soon as day two of sample admission.

The day the laboratory carries out the sample admission procedure is considered day 0.

In case of any deviations from this timeline, AGS will inform the Client of such matters no later than the last day of the standard period. The results are sent to the Client in electronic form in PDF format and, if the Client requests it, also by mail.

Tests performed by AnimaLabs® are in accordance with scientifically researched and proven methods published in reviewed scientific journals, which guarantees a highly professional, prompt and quality service. Scientific literature for a specific test can be found under the reference section in each test’s description on the AnimaLabs® website.

AnimaLabs® does not provide veterinary services, diagnosis, treatment, or advice.

A) Samples taken at exhibitions

Results for samples taken at exhibitions are delivered in usual turnaround time, or by the date noted on vouchers or flyers given out at the exhibition. In case of a large number of samples taken at the exhibition, there may be some deviations from the noted timeline. In this case, AGS will inform the Client of such matters no later than the date noted on the voucher or flyer.

V) Notice of privacy practices

A) Privacy Policy

The results of each conducted test are strictly confidential and are issued only to the Client who has ordered the Service. Exceptionally, if the Client requests that AGS also forwards the results to a kennel club, that can also be arranged.

B) Collection and processing of data

Contractual relationship

In determining the contractual relationship, it is obligatory to collect and process only the personal data necessary to settle the contract. Any additional information is provided voluntarily. We store all of the personal information you have submitted only for as long as needed to accomplish the purpose for which you have provided the information or as prescribed by law.

Newsletter

If you subscribe to our newsletter, we need to collect and process your e-mail address so we can provide you with this service. You do not need to provide further personal information to subscribe to our newsletter. You can give us other personal information only if you want. This data is used to determine which newsletters may be more appropriate for you. We use MailChimp as our automation marketing platform. By subscribing to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms of Use. You will receive the newsletter via e-mail only if you have explicitly given your consent to receive it. At any time, you can cancel your subscription to the newsletter by clicking the link provided in each newsletter. You can change the information you entered during subscription to our newsletter at any time by clicking the link provided in each newsletter.

Contact form

If you send any queries through the contact form, we store the information you enter in the query form, including contact information, to process your current inquiry, as well as possible follow-up questions. The inquiries and associated information will be used to improve our services and can be deleted at your request at any time. We do not forward this information without your consent. We do not use this information to send you newsletters without your consent.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on your computer and allow the analysis of your use of this website. The information generated by these cookies about your use of this website is usually sent to the Google server in the US and stored there. According to our instructions, Google will use this information to analyze your use of the site, compile site activity reports, and provide other services related to the use of the website and the internet. The IP address that is uploaded to Google Analytics from your browser is not related to other data that Google holds. You can prevent the storage of cookies by changing your settings in your browser, however, please note that if you do so, this may affect the full functionality of this website. In addition, you can prevent Google from collecting the data (including your IP address) created by the cookie and relating to your use of the web site, as well as processing this data, by going to the following download link and installing the browser plug-in:

https://tools.google.com/dlpage/gaoptout?hl=en

Google Remarketing

In order to post ads to visitors of our site, including Google AdWords campaigns, we use the Google Analytics Remarketing function. Therefore, targeted ads based on your previous visits to our web pages will be displayed on other websites that are part of the Google Display Network. The DoubleClick cookie allows Google, us, and other third-party vendors to serve targeted advertising that suits your interests and which are determined based on your previous visits to our website and/or other web sites. These ads may appear on websites from Google and/or other operators of the Google advertising network. We also use the Google Analytics advertising function to analyze the effectiveness of our own advertising campaigns. You can customize your Google ads settings and turn off Google ads based on your prior interest. In this case, the unique DoubleClick cookie ID is overwritten and can no longer be linked to a specific browser. If you delete all cookies from your device, you can set up a new DoubleClick cookie. You may then need to renew your opt-out settings. If you want to permanently deactivate the DoubleClick cookie, you can download and install the browser plug-in that is available at http://www.google.com/settings/ads/plugin. You can deactivate the use of third-party vendor cookies for online advertising at http://www.aboutads.info/choices/ or http://www.youronlinechoices.com/. If you have enabled Google to link your Google browsing history to your Google Account and use data from your Google account to customize ads, Google will use your data along with Google Analytics dana, to create an audience list for remarketing on different devices. To support this feature, as a user of our site, Google Analytics first collects Google’s verified identifications associated with your Google Account. Google Analytics will temporarily associate these identifiers to Google Analytics data to optimize our target groups.

Click here https://support.google.com/analytics/answer/6004245 to get a review of privacy protection at Google.

Use and disclosure of personal information

The personal information we receive from you is used for processing and completion of the contract and for technical administration.

Personal data will be transmitted or otherwise transferred to third parties only when it is necessary to fulfill the contract, for accounting purposes, or if you have previously given consent.

In addition, the information is disclosed only in accordance with statutory data protection regulations or at the request of government agencies, courts and tax authorities or in connection with third party claims for possible violations of proprietary rights (copyrights, trademark and other copyrights) by the owner.

Deletion and blocking of data after the termination of the contractual relationship

Upon the termination of the contractual relationship or after the termination of any other use, your personal information will be deleted immediately as long as it is no longer necessary for further processing of the contract. Data will be blocked instead of deleted if the deletion is in conflict with legal, statutory or contractual storage periods.

Revocation of data collection consent

You may withdraw consent to the collection and processing of personal data at any time with effect for the future. To do so, just send your request by e-mail to info@animalabs.com.

The right to information, correction, blocking or deletion of data

You have the right to free information about the data stored on you and, if applicable, the right to correct, block or delete this information.

Contact

Your contact for questions related to the collection, processing or use of personal data, as well as for correction, blocking or deletion of information is

e-mail: info@animalabs.com
tel: +385 (1) 618 22 89
- mobile: +385 91 617 4561

VI) Responsibility

Responsibility for taking a Sample is assumed by the Client. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.

The Client assumes responsibility for the accuracy of all information in the Service Order Form.

If a veterinarian takes the Sample, then the responsibility for taking the Sample and the accuracy of data on the animal is assumed by the veterinarian. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.

AGS assumes no responsibility for any damage that might occur as a result of an incorrectly taken sample, damage caused by the postal service, or as a result of some other circumstances related to conducted DNA testing.

AnimaLabs® strives to the highest quality standards and accuracy controls, but as with all DNA tests, certain conditions can interfere the analysis and result in an erroneous result. An erroneous result can be displayed as a false positive or a false negative result. A false positive result means a mutation was detected, which is not in fact present. A false negative result means the test failed to identify a genetic mutation that is in fact present.

Conditions which can result in such results include, but are not limited to:
- Sample contamination with foreign DNA or impurities (e.g. from the food an animal ate prior to sampling)
- DNA degradation (e.g. if the buccal swab sample wasn’t sufficiently dried before sending)
- Unexpected DNA mutations and variations (e.g., de novo inversions, polymorphisms, genetic variants, copy-number variation…)
- Mosaicism
- Sample mix-up
- Technical mistake
- AGS disclaims any liability for the inaccuracy of the test results resulting from such conditions and shall not be liable for indirect, consequential or incidental damages of any kind.

VII) Potential results

There are various potential results depending on the category/type of the test and inheritance if applicable. Potential results of each and every test are stated on the test webpage, and are in accordance with results displayed on the certificates. If it is not possible to show all potential results on test webpage, explanation and elaboration of possible results is given.

VIII) Court of competent jurisdiction

An endeavor will be made to resolve all disagreements or disputes arising between AGS and the Client through mutual agreement in the spirit of mutual cooperation and good will. If an agreement cannot be reached, the parties agree to the court of competent jurisdiction in Zagreb.